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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Koch

March 25, 2025

5  out of  5
rating by Tim Koch
"I had an exceptional experience working with Kylie. She was very knowledgeable and took the time to thoroughly explain my coverage choices, ensuring I understood every detail. Kylie was patient, professional, and genuinely focused on finding the best solution for my need. Her customer service was top-notch—prompt, friendly, and willing to go the extra mile. Highly recommend her to anyone looking for knowledgeable and reliable insurance assistance!"
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amber kinney

March 17, 2025

5  out of  5
rating by amber kinney
"Superior customer service every time I call. In particular, Carlos Velazquez continually goes above and beyond, answering every question I have with urgency and goes the extra mile to always put the customer first!"
We responded:
"Hi Amber... thank you for saying such nice words about Carlos. We appreciate you! "
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cinthya sandoval

February 26, 2025

5  out of  5
rating by cinthya sandoval
"Adrian was great, he took his time to explain all of the policies I have and made sure I understood all of it. He listened and showed he cared. I have been with State Farm for years and they have always been there. I highly recommend you get your car and life insurance with State Farm."
We responded:
"Cinthya, I love that you left a review about Aj. It is pretty great to see him recognized for his hard work and dedication. He is pretty amazing with making sure to educate and offer recommendations based off of your needs. He is a pretty great person! We appreciate you. "
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Dan Beddeson

February 19, 2025

5  out of  5
rating by Dan Beddeson
"I am a big fan of Yareli at State Farm! She contacted me when she knew I needed to renew my homeowners insurance. Then we worked on transferring all the rest of my automobiles to State Farm. She was very easy to work with!"
We responded:
"Hi Dan, we love the review! Love to hear that the process was seamless. Yareli is pretty awesome. Thank you for taking the time to acknowledge her."
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Donald Brock

February 9, 2025

5  out of  5
rating by Donald Brock
"Yareli, working in State Farm’s/Amber Boitano agent's Yakima office, is Kween of Kustomer Service. She was extremely helpful, friendly, patient, resourceful and expedient in providing the documentation I requested in order to make significant advances in my personal life. I feel indebted immensely as she made matters so simple and easy. “State Farm” is simply a business name but it’s the PEOPLE that make the company great. Hats off to Yareli for her integrity and diligence that exemplified truly caring about the customer. I would certainly be amiss by not commenting on my experience with Adrian Valdovinos also. In numerous personal discussions as well as e-mails, Adrian has always provided an exceptional level of service providing knowledgeable, detailed information. Not only has he answered all my questions but also presented information that I would not have known to ask about. The volunteered education was quite valuable in helping me to understand the specifics and intricacies of various policies I have with State Farm. He has consistently demonstrated superior professionalism with prompt and comprehensive communication. Mr. Valdovinos is a valuable asset making the Boitano agency not just a good establishment but a GREAT place to do business."
We responded:
"Don! You made us all smile! I loved reading such a nice review about Yareli. Your words mean a lot. I have to agree with everything you said about Yareli. You put it so nicely to words. We love you! Thank you for the nice review and always being such a wonderful customer all these years. "
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Sunny Hetrick

January 16, 2025

5  out of  5
rating by Sunny Hetrick
"Carlos was great! Very patient with my busy work schedule and prompt at answering all questions I had. Thank you for helping find us better coverages and at a better price than we were currently paying."
We responded:
"Hi Sunny! Thank you for taking the time to write a nice review. I am happy to hear that you are happy with Carlos and and the service he provided!"
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Aarika Hardy

January 2, 2025

5  out of  5
rating by Aarika Hardy
"Kylie helped us to not only drop our insurance cost (progressive was charging 340+) by almost 50 bucks, but also bundled our renters insurance. She was amazing, and I'm so excited to have an insurance company that feels, dare I say it, more human than some of the others :) over all, the experience so far is phenomenal"
We responded:
"Wow! Nice work Kylie and thank you Aarika for leaving such a thoughtful review. I love that you were able to save money and have a wonderful experience with Kylie. It is our mission to make sure that insurance is a human experience and not just transactional! "
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Ryan Taketomo

December 9, 2024

5  out of  5
rating by Ryan Taketomo
"I always have a great experience working with this State Farm location. Adrian provides quality service and goes above and beyond to help you make a well-informed decision."
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James Ledesma

July 26, 2024

5  out of  5
rating by James Ledesma
"I came down today with my grandmother and Adrian was very helpful. He made things easy for my grandmother to understand and ending up getting us exactly what we were looking for!"
We responded:
"Hi James! We love to hear this... Thank you for taking time to leave a nice review. We love that you were able to walk away with a better understanding. Aj is pretty awesome like that! He loves taking time to explain what coverages you have and help educate. We appreciate you!"
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Heidi Schoff

June 19, 2024

5  out of  5
rating by Heidi Schoff
"I called State Farm to get quotes for my home and auto insurance bundle since the insurance company I was with went sky high with the premium increases. Based on reviews I read, I picked State Farm as my first choice. I was helped by Adrian, who was absolutely fantastic! He went through and helped me understand all the coverage options that were available and took the time to explain each one with examples. He also answered all my questions and concerns. He was very professional, polite and personable. I have a way better understanding of my coverage now because of him. I have never had service like this with any other insurance company. My only regret is not switching to State Farm way sooner! :)"
We responded:
"Heidi, WOW... thank you so much for taking time to write a great review about Adrian. I love how happy you are with the experience. Adrian is one of a kind and works super hard to do the right thing and help out. Welcome to the State Farm family. We appreciate you."
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Justin Akins

May 14, 2024

5  out of  5
rating by Justin Akins
"Recently we decided to combine our autos under our roof all into one policy. We worked with Adrian who was able to find us nearly $300 in savings by doing this! He was quick to respond to all of our questions and made sure everything was clearly laid out for us. We super appreciate him and recommend him!"
We responded:
"Justin I like what I hear! So happy you are happy with the customer service provided by Adrian and the prices. Best of both worlds. Thank you for choosing to do business with Amber Boitano State Farm Insurance Agency! "
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Summer Stamper

March 21, 2024

5  out of  5
rating by Summer Stamper
"Adrian has always provided quick and helpful customer service. He responds to my emails immediately and is a problem solver. He has even gone above and beyond what I expected when I had a question or an issue."
We responded:
"Hey Summer, you rock! Thanks for mentioning Adrian. He is pretty amazing. We appreciate you ! "
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Emily Welton

March 13, 2024

5  out of  5
rating by Emily Welton
"I called Yakima State Farm today to register for insurance by myself for the first time, since I also just bought my own car by myself for the first time. As a 20 year old girl leaning how to be an adult- to not be made to feel stupid is a rarity. Adrian, the agent I spoke to, did an exceptional job of breaking down each policy for me, explaining everything in detail and making sure I fully understand every aspect of everything I was going to be insured for. He was polite, cordial, and a joy to speak with. He made a daunting experience so much easier- if you’re looking to get insurance for the first time he’s the guy to talk to! I highly recommend his service and am grateful to have been assisted by him."
We responded:
"Congratulations on getting insurance! This review warms our hearts! I love that it was such an easy and understandable transition for you. Adrian is amazing and I am so happy you were able to work with him and feel the same way as we do about him! Welcome to our agency! We appreciate you. "
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Karina Segura

March 5, 2024

5  out of  5
rating by Karina Segura
"Absolutely happy with everything Adrian has done for us. We have been asking for so much help from him recently and he always gets it done with grace. He also had so much patience as our 2 year old played the whole time in his office 🙃 He got the job done without flinching. We are looking forward to getting all of our insurance needs taken care of with Adrian at State Farm. Very grateful! Thank you!"
We responded:
"Your kind words are appreciated! Adrian is a pretty neat person. He deeply cares and it shows in all of his interactions. We love it when the little ones come in! Thank you again for the wonderful review!"
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Ismael Montez

March 5, 2024

5  out of  5
rating by Ismael Montez
"Es una buena a gencia"
We responded:
"Thank you! "
Profile photo of Jane Lotz-Drlik

Jane Lotz-Drlik

February 29, 2024

4  out of  5
rating by Jane Lotz-Drlik
"Yareli Reyes in Ms. Boitano's office did an outstanding job of taking care of my business.Yareli was available to take my call, followed up promptly, made sure I had the necessary information left by Ms. Boitano, and was courteous and kind throughout. Her help is especially welcome, since State Farm's main office does an increasingly poor job of sending bills and statements, makes careless errors, and does not answer correspondence. In addition, local office agents are frequently unavailable, and with my longtime agent's retirement and office closure, my account was moved to the other side of town, though there are a number of State Farm offices nearby. To Dennis Hasslinger, my former agent: You will always be missed. Yareli, State Farm and I are fortunate to have your dedication. Thank you, Yareli! Jane E. Lotz-Drlik, Ed.D."
We responded:
"Thank you for recognizing Yareli! She is a super kind, caring and helpful person! Yes, Dennis was an outstanding agent !"
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YaYa Cuevas

February 27, 2024

5  out of  5
rating by YaYa Cuevas
"Highly recommend Adrian. He helped my mom who is monolingual and was very helpful and took his time to answer questions and explained policies clearly and calmly. He was able to accommodate my mom’s schedule and I felt he went above and beyond to make sure my mom understood everything. My mom walked out feeling very pleased and felt heard with her questions and concerns. Adrian being bilingual was an add on as I normally do the translation for my mom. Thank you Adrain, truly appreciate your patience."
We responded:
"Yay! We love hearing nice words! It is what keeps us working hard. We agree, Adrian doesn’t just say he cares he shows it! Thank you again for the nice words ! "
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Nita Roederer

February 23, 2024

5  out of  5
rating by Nita Roederer
"Carlos was awesome. Very professional and answered all my questions.."
We responded:
"Yay! We like to hear such great feedback. Thank you Nita! "
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Julia Pell

February 22, 2024

5  out of  5
rating by Julia Pell
"Carlos text to remind me of my appointment, very helpful. He was a very pleasant gentleman to work with, we shared a couple of family story’s. I’m very happy with State Farm, thank you"
We responded:
"Julia we appreciate you being a customer ! Great feedback on Carlos. Thank you Julia. "
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Brant Carman

February 20, 2024

5  out of  5
rating by Brant Carman
"Adrian turned out a couple of quotes on landlord policies for me super quickly. Super competitive quotes and tailored to what I needed. I've used both local brokers and big names like Costco connect in the past, and I have to say that Amber's office seems to stand out on both service and pricing. Thanks guys! I think I've found my go-to insurance specialists, and the local West Valley location doesn't hurt either!"
We responded:
"Thank you Brant!!! So happy to hear that you got what you needed and were taken care of. We appreciate you choosing our agency and also for leaving such a nice review! "
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Alicia Garza

February 15, 2024

5  out of  5
rating by Alicia Garza
"Congratulations Amber loving your staff - very helpful"
We responded:
"Ahhhh thank you! I appreciate the kind words. I appreciate you. So glad to hear this review! It is such a blessing to be able to work with top notch team members and to hear that they are taking such good care of clients ! "
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Charlotte Hammer

February 15, 2024

5  out of  5
rating by Charlotte Hammer
"Carlos Velazquez was so helpful! He was able to answer all my questions and made sure I understood everything. New policy is on its way. Hurray! Thank you so much."
We responded:
"Thank you Charlotte for leaving such a thoughtful review! We appreciate you. "
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Kathy Wauzynski

February 14, 2024

5  out of  5
rating by Kathy Wauzynski
"Being in customer service myself, I tend to expect great service and Adrian made it sooo easy for me to start our truck, trailer and homeowners insurance with State Farm. He got the best rates for us and was so friendly, quick and efficient in making it happen and all over the phone. I highly recommend you give him a call if you’re searching for good rates and great service."
We responded:
"Hi Kathy, thanks for the wonderful review! Aj prides himself on taking good care of our clients. Thanks for choosing our agency! "
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Scott K

February 8, 2024

5  out of  5
rating by Scott K
"Carlos was very personable, professional, and excellent to work with when making sure all of my policies were adequate for my needs. He was very knowledgeable with all of their products and very helpful exploring different options. He even stayed well past closing to meet with me since my schedule wouldn't allow me to be there during their normal business hours. I have never felt like "the client" there, it's more like meeting with friends that just happen to be very knowledgeable about insurance, and can even help you get some if you need it, but no pressure. This has been my experience with every State Farm representative here, now and in the past, and Carlos was no different. Carlos is a great addition to The Office."
We responded:
"Hi Scott , thanks for leaving such a thoughtful review. We appreciate you! "
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Patrick M. Clark

February 7, 2024

5  out of  5
rating by Patrick M. Clark
"Amazing team there that as you talk with them you know they are looking out for your interests and not their bottom dollar."
We responded:
"We love this review! We strive to make sure our clients are properly protected because we care about you as an individual. Thanks for the review! "